Ecogreen Guesthouse

Privacy Policy

Eco Green Guest House – Privacy Policy

Last Updated: December 2025

At Eco Green Guest House, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit ecogreenguesthouse.co.za or engage with our services. By using our website, you consent to the processing of your Personal Information as outlined in this policy and in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

We may collect Personal Information when you contact us, make a booking, or check in to our guest house, including:

• Full name

• Identity or Passport number

• Email address

• Contact number

• Residential or billing address

• Booking details (e.g., arrival and departure dates, room preferences)

• Payment details (handled securely via third-party providers)

• Any additional information required to fulfil your stay or enquiry

1.2 Automatically Collected Information

When accessing our website, we may collect:

• IP address

• Browser type and device details

• Pages visited and browsing behaviour

• Cookies and analytics data

This helps us maintain website performance and improve user experience.

2. How We Use Your Personal Information

We use the information collected to:

• Respond to enquiries and process accommodation bookings

• Manage guest check-ins, check-outs, and hospitality services

• Prepare invoices and manage customer accounts

• Communicate regarding booking confirmations, reminders, or support

• Improve website functionality and guest service delivery

• Send marketing communication only if you have opted in

• Comply with legal or regulatory obligations (including tourism and tax regulations)

3. Cookies

Our website uses cookies to:

• Enhance browsing functionality (e.g., managing booking sessions)

• Monitor website usage

• Provide a smoother and more personalised user experience

You may disable cookies through your browser settings, but some website features may not function correctly.

4. Sharing of Personal Information

We do not sell or distribute your Personal Information. We may share information only when necessary with:

• Internal staff involved in hospitality, cleaning, and administration

• Trusted third-party service providers (booking engines, hosting, IT, payment gateways)

• Regulatory or legal authorities when required by South African law

All third parties are bound to maintain confidentiality and comply with POPIA.

5. Data Security & Retention

We take reasonable technical and organisational steps to safeguard your Personal Information from:

• Unauthorised access

• Loss, misuse, or alteration

We retain information only for as long as required for operational, legal, or contractual purposes.

6. Your Rights Under POPIA

You may request to:

• Access the Personal Information we hold

• Correct or update inaccurate details

• Request deletion of data where applicable

• Opt out of marketing at any time

• Object to the processing of your information

To exercise your rights, please contact us directly.

7. Contact Us

Eco Green Guest House

Website: https://ecogreenguesthouse.co.za Email: [Insert Email] Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator. The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/